Xiaomi - Srilanka
Home > Support > Warranty




This Limited Warranty covers smart devices sold on www.xiaomi.lk or by Xiaomi Authorized Resellers.

Product Item Replacement Repair Warranty Service
MI Box Main Device / 1 year (excluding filter) Walk in
Accessories (adapter & cable) 6 months / Walk in
Mi Band Main Device 7 days 1 year (excluding strap) Walk in
Accessories (cable) 6 months / Walk in

This Limited Warranty starts from the date of original retail purchase or customer receives the product.


  1. This limited warranty is only valid in Srilanka, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Prior to contacting a Xiaomi service agent, please prepare to provide the following information at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  3. Defective devices are to be delivered directly to the Xiaomi authorized distributer in Sri Lanka or to the appointed Xiaomi dealers island wide fulfilling the above requirements.
  4. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Warranty service of the Mi Band strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or etc. And under abnormal use or conditions such as sauna, swimming, etc.
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by the Xiaomi Service Center and respective service shall be provided upon service fee payment.

For more detail, please call Xiaomi hotline +94 112 577 925 or Xiaomi Service Center +94 112 577 925

Xiaomi - Srilanka